Heber City Dental is a privately owned, family-run practice in Heber City, Utah providing comprehensive care for patients of all ages. Led by Dr. Chris Robertson and his wife Megan, the practice is built on a philosophy of preserving natural tooth structure, practicing with integrity, and empowering patients to make informed decisions about their oral health.
THE CHALLENGE
Like many practices, Heber City Dental struggled to help patients fully understand traditional black-and-white radiographs. While clinicians could clearly see conditions, patients often found X-rays difficult to interpret, leading to hesitation around treatment acceptance and longer chairside conversations. They needed a clearer way to communicate clinical findings and strengthen patient trust.
When Dr. Robertson acquired the practice, implementing AI-powered imaging analysis was a priority. Having used AI tools previously, he chose Overjet Vision AI for its accuracy and seamless integration into clinical workflows.
THE SOLUTION
Overjet's FDA-cleared AI analyzes radiographs to clearly highlight caries, calculus, bone loss, periapical radiolucencies, and other key findings — giving both clinicians and patients a shared visual language for understanding oral health.
The impact was immediate:
Hygienists now use AI-annotated radiographs proactively during hygiene visits, strengthening patient education before the doctor enters the room
Conversations about treatment needs became clearer, faster, and more consistent
Visual AI overlays help patients better understand their oral health, increasing confidence in recommended care
BUILDING TRUST WITH INHERITED PATIENTS
As a newer owner, Dr. Robertson values being able to quickly review patient history, prior treatment patterns, and clinical trends — helping him build relationships faster while maintaining continuity of care. For a busy practice, ease of use and minimal workflow disruption were critical factors driving adoption.
“We chose Overjet over other AI solutions because of its accuracy, ease of use, and how seamlessly it fits into our daily workflow. It doesn’t slow us down or force us to change how we practice, it simply enhances what we’re already doing. That made adoption easy for our entire team.”
RESULTS
INCREASE IN TREATMENT PLANNING
After implementing Overjet, the practice saw a measurable lift in treatment planning across preventive and periodontal procedures, including sealants, fluoride, SRP, radiographs, and bitewings.
IMPROVEMENT IN CASE ACCEPTANCE FOR SRP
With Overjet’s visualizations, case acceptance for scaling and root planing (SRP) has increased. Patients can clearly see red, yellow, and green indicators highlighting their bone levels, making it easier to understand when treatment is necessary. That clarity drives stronger conversations, greater trust, and ultimately better patient care.
CONCLUSION
Building on their success with Overjet Vision AI, Heber City Dental recently expanded their partnership to include Overjet’s Insurance Verification solution. The addition helps the team improve coverage accuracy, reduce administrative time, and give patients clearer financial expectations — further strengthening trust and operational efficiency across the practice.
For practices focused on clinical excellence and patient trust, AI is becoming less about technology adoption and more about standardizing communication, improving efficiency, and strengthening relationships with patients.
For Heber City Dental, AI has helped deliver on their core mission: empowering patients with clearer information so they can confidently take ownership of their oral health.
