CHALLENGE
With a high daily patient volume, Promenade’s front desk team was spending up to 75% of their time verifying insurance. The process was manual and fragmented, requiring frequent phone calls to payers, long hold times, and repeated follow-ups. Coverage details were not always accurate, and service history was often missing, leading to delays at check-in and frustration for both staff and patients. The team needed a faster, more reliable way to verify eligibility, benefits, and service history without slowing down the day or compromising accuracy.
"Our previous process created a lot of delays. Now everything is right there in one screen, and we don't have to stop what we're doing to call insurance companies."
SOLUTION
Promenade implemented Overjet’s AI-Powered Insurance Verification, a comprehensive solution that automatically verifies insurance in advance, pulls detailed code-level coverage data (including frequency limits, coverage percentages, and service history), and connects to 300+ payers and PMS systems. Insurance verification became part of the daily routine instead of a disruptive task. Sheng, the office manager, began verifying insurance two days in advance, immediately freeing up hours each day and improving both accuracy and patient experience.
“We’ve seen noticeable improvements in claims accuracy and fewer rejections. By verifying insurance and benefits upfront, we can submit claims with confidence, reducing the need for corrections or follow-ups. This has led to smoother billing processes, faster reimbursements, and fewer surprises for both our team and our patients.”
RESULTS
By verifying insurance and benefits upfront, the team also saw downstream improvements in claims and billing:
With Overjet, Promenade Center for Dentistry transformed insurance verification from a daily bottleneck into a streamlined, proactive workflow-saving time, reducing errors, and delivering a smoother experience for both staff and patients.
"It really helps streamline our workflow and lets us focus on what actually matters — taking care of patients."
HOURS SAVED PER WEEK AT THE FRONT DESK
OF INSURANCE VERIFIED PRIOR TO APPOINTMENTS
