How Bridge Mill Dental Care Saves 15+ Hours a Week with Overjet’s Insurance Verification 

Bridge Mill Dental Care is a family-owned practice in Indian Land, South Carolina, led by Dr. James Candon. With three dentists, six hygienists, four dental assistants, and a dedicated front desk team, the practice is known for its exceptional patient care and community trust. They’re consistently recognized as a top rated office on Google, top dentists of Charlotte, and a highly recommended practice on Facebook.

The Challenge

Insurance verification had become a major bottleneck for Bridge Mill Dental Care. With only one front desk administrator supporting three busy dentists, they were spending hours each week verifying patient insurance. Their existing verification tools weren’t delivering, most only showed about 50% of the needed information, leaving significant gaps.Key details like patient history, periodontal history, and exam frequency were missing, forcing the team to spend extra time calling insurers or digging through payer websites. By the time they found Overjet, it was their fifth insurance verification solution. 

THE SOLUTION

When Dr. Candon saw Overjet, the difference was immediate. Each verification now came back with 85%+ of the information complete — a 70% increase in completeness compared to previous software. 

Overjet surfaced critical details that were never available before, including:

• Periodic exam frequency

• Periodontal history

• Comprehensive patient history 

THE OUTCOME 

With Overjet, Bridge Mill Dental Care now saves 15+ hours every week that were previously lost to manual insurance checks and phone calls. The 70% increase in data completeness has transformed their workflow — giving the team the confidence and clarity they need to verify faster, engage more with patients, and operate more efficiently. For Dr. Candon and his team, Overjet, is a game changer for their front desk and patient experience.