Run life insurance operations at a fraction of the cost, and a multiple of the speed.
Intake, NIGO resolution, policy servicing, and claims, executed against your own rules, in your own admin systems, with a complete record of every action.
Watch an agent resolve NIGO or take a First Notice of Loss, end to end.
From campaign-based voice outbound that resolves Not-In-Good-Order applications to capturing a First Notice of Loss, agents work directly with advisors, applicants, and policyholders, then return a complete, auditable record.
Built for life insurance operations.
Life insurers sit on decades of operational debt: NIGO queues that stall issuance, claims reviews bottlenecked on manual document handling, and service workflows that scale headcount instead of outcomes. Agents operate directly inside your existing policy admin and claims systems: no platform migration, no API build, no IT lift.
NIGO Handling & Resolution
30–60% of all apps are NIGO and require manual handling.
Agents validate applications against underwriting rules instantly, resolving Not In Good Order (NIGO) data points directly with applicants or advisors via chat, email, or phone.
Policy Issuance & Setup
High cost of onboarding slows down new sales and revenue.
Automates fully underwritten and approved applications through the downstream policy setup sequence: entering policy data, generating documents, configuring billing, loading beneficiary records, and communicating with the policyholder.
Update Policy or Beneficiary Info
Slower claims payout and customer frustration.
Handles high-volume requests. Automates routine maintenance like beneficiary changes, address updates, and billing reconciliation without human intervention.
Inbound Call Handling
High call volume drives up contact-center costs and hold times.
Resolves the highest-volume policyholder service calls without live agent involvement: policy status, coverage, beneficiary on file, premium due date, loan balance, and claim status.
“AI has reduced the claim review time by our consultants, while closing the variance range among them all.”Principal Financial Group
Live in weeks, not months.
No platform migration. No heavy IT lift. Just a procedure doc and a scoped path to production.
Setup
Scoped access, SOP review, recorded SME sessions, success-metric agreement.
Configure
Agent training on your workflow; human checkpoints defined; test-environment runs.
Run
Live production runs against scoped queues with daily refinement and review.
Measure
Accuracy and throughput report, ROI calculation, expansion plan to next agents.
Trusted by design.
Every agent runs with credential-scoped access, full session audit logging, and human checkpoints wherever oversight matters, built on the same infrastructure standards behind Overjet's SOC 2 compliant platform.
Credential-Scoped Access
Agents operate with least-privilege credentials, scoped to only the systems and workflows they need.
Full Session Audit Logging
Every action is logged and replayable, so nothing an agent does is a black box.
Human-in-the-Loop Checkpoints
Configurable approval gates and escalation rules keep people in control where it matters.
HIPAA-Aligned Infrastructure
Built on the same data and privacy standards behind Overjet's SOC 2 compliant platform.
Ready to deploy your first agent?
Live in weeks, not months. No integration build required.