Since 1990, Dr. Matthew Cripe has been a pillar of the Dowagiac, MI community, offering compassionate, high-quality dental care with an emphasis on family, preventive, and cosmetic dentistry. His small, private practice is built on a patient-centric philosophy—one that prioritizes understanding, communication, and personalized treatment.
Enhancing Patient Understanding & Trust
In an era of rapid digital transformation, Dr. Cripe sought tools that could bridge the gap between clinical insight and patient understanding. He wanted to enhance communication in a way that was both visual and impactful—something that could bring clarity to complex diagnoses and treatment options.
“I have ALWAYS been interested in exploring ways to help my patients more easily understand their situations. I was intrigued with the way AI really made the X-rays pop with color and differentiation. If a patient could see and understand from across a room the different colors, then I knew it would help my patients to understand what we were talking about.”
WHY OVERJET?
When evaluating dental AI solutions, Dr. Cripe found that Overjet stood out—not just for its precise technology, but for the people behind it.
“What sold me on Overjet? It was the people. The support is extremely impressive and the team responds very quickly to any questions. The Overjet team has been so wonderful to work with they have turned me into a customer for life.”
Boost in production per patient, due to improved case acceptance
RESULTS: MORE UNDERSTANDING, BETTER CONVERSATIONS, SMOOTHER OPERATIONS.
By far, the biggest impact has been with patient understanding. Overjet makes the pictures come alive with understanding – we see such an incredible improvement in terms of the patients communicating more easily with us. A good picture is worth a thousand words, so now we work even more efficiently. ”
“My front office uses Overjet screenshots when submitting to insurance. It helps the insurance companies understand what we want to do – AND why! This has resulted in fewer questions and delays from the insurance companies, which is also helpful to our bottom line.”
“Patients are impressed when they see the technology. They tell their friends, and we’ve gained new patients through those conversations.”
COMMUNICATION IS EVERYTHING
For Dr. Cripe, Overjet has reinforced what he’s always believed: when patients are informed and engaged, everyone benefits. AI has become a tool for trust—not just treatment.
“We really strive to make sure our patients understand their situation, the consequences of no treatment, the benefits of great dental care, and then we ask what they would like to do. Communication is everything at our office and Overjet has helped make that stronger”
